Privacy Policy

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Effective Date: March 01, 2025

Welcome to The Service Bridge (“TSB,” “we,” “us,” or “our”), a concierge technology platform operated by IWYNO Finworks LLC, a Texas-based company. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users (including consumers and distributors) and service providers (“Providers”) who access or use our website, mobile app, and related services (collectively, the “Platform”). By using the Platform, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

1. Scope of This Policy

This Privacy Policy applies to all personal information we collect through the Platform, whether you are a user seeking services, a Provider offering services, or a visitor to our website. It does not apply to information collected by third parties, including service providers, distributors, or clients, over whom we have no control.

2. Our Role as a Technology Platform

TSB acts as a technology intermediary that connects users with Providers to facilitate service requests, quotes, and transactions. We do not provide services, employ Providers, or enter into contracts between users and Providers. Our role is limited to enabling connections and managing the Platform. We are not responsible for how users or Providers handle each other’s data outside our Platform.

3. Information We Collect

A. Information You Provide Directly

We collect information you voluntarily provide when you use the Platform, including:

  • Users (Consumers and Distributors):
    • Contact details (e.g., name, email, phone number, address).
    • Payment information (e.g., credit card details, billing address) for processing transactions (stored securely by our payment processors, not by us).
    • Service request details (e.g., project descriptions, location, preferences).
    • Account credentials (e.g., username, password).
    • Feedback, reviews, or communications with Providers or us.
  • Providers:
    • Business or personal details (e.g., name, business name, tax ID, license numbers).
    • Service offerings, pricing, availability, and credentials (e.g., certifications, insurance).
    • Payment details (e.g., bank account for payouts).
    • Feedback, reviews, or communications with users or us.
B. Information We Collect Automatically

When you use the Platform, we automatically collect:

  • Technical data (e.g., IP address, device type, browser, operating system).
  • Usage data (e.g., pages visited, time spent, search queries, interactions with the Platform).
  • Cookies and tracking technologies (e.g., for analytics, improving functionality).
C. Information from Third Parties

We may receive information about you from:

  • Payment processors (e.g., transaction status, fraud alerts).
  • Marketing partners (e.g., demographic data for targeted ads, with your consent).
  • Public sources (e.g., business registries for Provider verification).

4. How We Use Your Information

We use your information to:

  • Operate and improve the Platform (e.g., match users with Providers, process Service Requests).
  • Facilitate transactions (e.g., collect payments from users, disburse payments to Providers).
  • Communicate with you (e.g., account updates, customer support, promotional offers with your consent).
  • Ensure security and compliance (e.g., anti-fraud checks, legal obligations).
  • Analyze usage patterns to enhance user experience and Platform performance.
  • Enforce our Terms of Service and Provider Terms (e.g., investigate misuse).

We do not use your information to provide services directly or to act as a party to your agreements with others on the Platform.

5. How We Share Your Information

We may share your information with:

  • Providers and Users: To facilitate connections and Service Requests (e.g., your contact details with a Provider, their service details with you). You and Providers are responsible for how you handle shared data.
  • Third-Party Service Providers: Companies that help us run the Platform, such as:
    • Payment processors (e.g., Stripe, PayPal) for transaction handling.
    • Analytics providers (e.g., Google Analytics) for usage insights.
    • Customer support or IT services for Platform maintenance.
      These third parties are contractually bound to use your data only as needed and to protect it.
  • Legal Authorities: If required by law, subpoena, or to protect our rights, property, or safety (e.g., fraud prevention, compliance with tax laws).
  • Business Transfers: If we sell or transfer part of our business, your data may be among the assets transferred, subject to this Policy or a similar notice.
  • With Your Consent: For other purposes you approve (e.g., marketing campaigns).

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not liable for breaches caused by factors beyond our control, such as third-party actions or natural disasters.

If a data breach occurs that affects your information, we will notify you as required by law and take steps to mitigate harm, but you are responsible for monitoring and protecting your accounts (e.g., updating passwords, enabling two-factor authentication).

7. Your Rights and Choices

A. Access and Control

You can:

  • Review and update your account information via the Platform.
  • Opt out of marketing communications by following unsubscribe links or contacting us at [email protected].
  • Request deletion of your data, subject to legal obligations (e.g., tax records).
B. Do Not Track

Our Platform does not respond to “Do Not Track” signals. You can manage cookies and tracking through your browser settings.

C. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Requesting disclosure of categories and specific pieces of personal information we collect.
  • Requesting deletion of your data (subject to exceptions).
  • Opting out of the sale of personal information (we do not sell data as defined by CCPA).
    To exercise these rights, contact us at [email protected].
D. International Users

If you are outside the U.S., your data may be transferred to and processed in the United States, where privacy laws may differ. By using the Platform, you consent to this transfer. We comply with applicable international laws, such as GDPR, for users in the European Economic Area.

8. Retention of Data

We retain your information as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For example:

  • User and Provider account data may be kept for seven years for tax and audit purposes.
  • Transaction records may be retained for the duration of your relationship with us plus a reasonable period afterward.
  • We may delete inactive accounts after a set period (e.g., two years) unless required to retain data.

9. Children’s Privacy

The Platform is not intended for children under 13. We do not knowingly collect data from minors. If we learn we have, we will delete it and terminate the account. Parents should contact us at [email protected] if they believe their child provided data.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Platform with the new effective date. Your continued use after updates constitutes acceptance.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Unauthorized access, use, or disclosure of your information due to factors beyond our reasonable control (e.g., hacking, third-party breaches).
  • Damages resulting from your failure to protect your account (e.g., weak passwords).
  • How Providers or users handle data you share with them outside the Platform.

Our total liability for any privacy-related claim is limited to the amount of fees you paid us in the past 12 months, if any.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

You may also contact our Data Protection Officer at [email protected] for GDPR-related inquiries.