Terms & Conditions of use

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Terms of Service for Users

Effective Date: March 01, 2025

Welcome to The Service Bridge, a concierge platform operated by IWYNO Finworks LLC, a Texas-based company. These Terms of Service (“Terms”) govern your use of our website, mobile app, and related services (collectively, the “Platform”). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

A1. Definitions

Certain terms used in these Terms have specific meanings. See the “Service Bridge Dictionary” at the end of this document for clarification.

A2. About These Terms

  • Acceptance. By submitting a service request or completing a transaction (“Service Request”) through our Platform, you accept these Terms and any additional terms provided during the process. By using our Platform, you agree to resolve most disputes through mandatory, binding arbitration instead of lawsuits (see A17), unless you opt out within 30 days as described below. This limits your right to sue in court.
  • Severability. If any provision is invalid or unenforceable, it will be enforced to the fullest extent permitted by law, and all other provisions remain binding.
  • Structure. These Terms apply generally to all users and services, with no separate sections for specific industries.
  • Language. The English version of these Terms governs in case of discrepancies with translations.

A3. About The Service Bridge

  • Our Role. The Service Bridge connects consumers, service providers, and distributors to facilitate service procurement across various industries. We vet providers, coordinate quotes, manage projects end-to-end, and provide expert guidance, but we do not perform the services ourselves (see A4.3).
  • Support Services. We may use third-party partners for customer support or account management. These partners do not control the Platform, have a direct contract with you, or provide services beyond support functions.

A4. Our Platform

  • Reasonable Care. We strive to ensure Platform accuracy and reliability but rely on information from service providers and distributors. We’re not liable for errors, interruptions, or missing information to the extent permitted by law, though we’ll address issues promptly.
  • No Endorsement. Listings on our Platform do not imply endorsement of service providers, distributors, or their offerings.
  • Third-Party Responsibility. We are not a party to agreements between you and service providers or distributors. They are solely responsible for service delivery.
  • Account Requirements. To access certain features (e.g., submitting Service Requests), you need an Account. You must:
    • Provide accurate, current information (e.g., payment and contact details).
    • Keep login credentials secure and confidential.
    • Accept responsibility for all Account activity.
  • Age Restriction. You must be at least 18 to use the Platform unless otherwise specified.

A5. Our Values

You agree to:

  • Uphold our commitment to transparency, quality, and reliability.
  • Comply with all applicable laws.
  • Cooperate with anti-fraud or anti-money laundering checks.
  • Use the Platform only for its intended purpose (e.g., no fraudulent requests).
  • Avoid nuisance, damage, or inappropriate behavior toward providers, distributors, or others.

A6. Prices and Fees

  • Agreement to Pay. Submitting a Service Request means you agree to pay the quoted price, including taxes and fees, as presented.
  • Consumer Fees.
    • A $9.99 flat fee is added to each Service Request.
    • Consumers on a $99.99/month subscription plan are exempt from per-order fees and receive unlimited Service Requests during the subscription term.
  • Provider Fees.
    • Service providers pay 30% of the total Service Request value per transaction.
    • Providers on a $99/month subscription plan pay a reduced $4.99 fee per Service Request instead of 30%.
  • Rounding. Prices may be rounded for display, but you’ll pay the exact amount.
  • Errors. Obvious pricing errors (e.g., a $1 service due to a typo) are not binding. We may cancel such requests and refund payments.

A7. Payment

  • Payment Terms. Providers or distributors may require upfront payments, deposits, or payment upon completion, as communicated during the Service Request process.
    • If we process payments, IWYNO Finworks LLC (or an affiliate) handles the transaction and settles with the provider or distributor.
    • If they charge directly, their policies dictate timing and method.
  • Non-Refundable Payments. Upfront payments or our fees ($9.99, 30%, or $4.99) may be non-refundable per provider/distributor policies or ours, respectively.
  • Fraud Concerns. Contact your payment provider immediately if you suspect unauthorized use.
  • Currency. Prices are in U.S. dollars unless stated otherwise. We may store payment details for future use with your consent.

A8. Policies

  • Applicable Policies. Each Service Request is subject to the provider’s or distributor’s policies (e.g., cancellation, scheduling), shown during the process or in confirmations.
  • Cancellations. Refunds or fees for cancellations depend on their policies, not ours.
  • Timeliness. Notify the provider or distributor directly if you can’t meet a scheduled time. We’re not liable for resulting cancellations or fees.
  • Responsibility. You’re accountable for anyone included in your Service Request and must obtain their consent before sharing their data with us.

A9. Privacy

  • See our Privacy Policy for details on how we collect, use, and protect your personal information. We use reasonable measures to safeguard data but aren’t liable for breaches beyond our control.

A10. Accessibility

  • For Platform-related accessibility issues, contact our Customer Service team. For service-specific needs, contact the provider or distributor.

A11. Intellectual Property

  • Ownership. All Platform content, technology, and trademarks are owned by IWYNO Finworks LLC or our licensors.
  • Restrictions. You may not copy, scrape, or use Platform content commercially without written permission.
  • User Content. By uploading content (e.g., reviews, photos), you grant us a perpetual, worldwide, royalty-free license to use it for Platform purposes and confirm it:
    • Is accurate and lawful.
    • Doesn’t infringe others’ rights.
    • You’re liable for any related claims.

A12. What If Something Goes Wrong?

  • Complaints. Contact Customer Service with:
    • Service Request details.
    • Issue description and desired resolution.
    • Evidence (e.g., receipts, photos).
  • Resolution. We’ll prioritize urgent matters and attempt internal resolution first.

A13. Communication with Providers and Distributors

  • We facilitate communication but can’t guarantee responses or actions from providers or distributors.

A14. Measures Against Misuse

  • We may suspend or terminate your access if we reasonably suspect:
    • Fraud or abuse.
    • Violation of these Terms or laws.
    • Inappropriate behavior toward us, providers, distributors, or others.
  • No refunds will be issued for terminated Service Requests due to misuse.

A15. Limitation of Liability

  • Scope. We’re not liable for:
    • Indirect or consequential damages (e.g., lost profits, data).
    • Provider or distributor actions or failures.
    • Errors beyond our control (e.g., force majeure).
    • Except for negligence causing death/injury or fraud.
  • Cap. Our liability (and that of providers/distributors) is limited to your Service Request cost.
  • Disclaimers. We don’t guarantee service suitability or uninterrupted Platform access. Use is at your risk.

A16. Governing Law

  • These Terms are governed by Texas law, consistent with the U.S. Federal Arbitration Act for arbitration. Non-arbitrable disputes will be resolved in Texas courts unless local law requires otherwise.

A17. Arbitration Agreement

  • Commitment to Binding Arbitration. By using the Platform, you agree that most disputes related to the Platform, services, or these Terms will be resolved through mandatory, binding arbitration—not in court—except as noted below. This means an arbitrator’s decision is final, and you waive your right to a lawsuit unless you opt out.
  • Process.
    • Contact us first at [email protected] for informal resolution.
    • If unresolved within 30 days, either party may initiate arbitration with the American Arbitration Association (AAA) under its Consumer Arbitration Rules, held in Texas unless agreed otherwise.
  • Opt-Out. Email [email protected] with “Arbitration Opt-Out” within 30 days of first Platform use.
  • Exceptions. Arbitration doesn’t apply to:
    • Intellectual property claims.
    • Emergency injunctive relief.
    • Small claims court disputes.
  • Class Action Waiver. Disputes are individual, not class actions, unless you opt out of arbitration.
  • Jury Waiver. If a claim goes to court, both parties waive jury trials.

A18. Confidentiality for Distributors

  • Distributors agree that proprietary information from us or providers (e.g., pricing, provider lists) is confidential and may not be disclosed without written consent, except as required by law. We’ll treat distributor business information similarly, using it only for Platform purposes.

A19. Vetting Process

  • Providers are evaluated based on qualifications, performance history, customer feedback, and industry standards. We may remove providers failing to meet quality/reliability criteria. You should independently verify their suitability for your needs.

A20. Changes to These Terms

  • We may update these Terms, with changes posted on the Platform. Continued use after updates constitutes acceptance.

A21. Contact Us

  • Email: [insert email]
  • Address: [insert address]

Service Bridge Dictionary

  • Platform: Our website, app, and related services operated by IWYNO Finworks LLC dba The Service Bridge.
  • Service Request: A request for services submitted via the Platform.
  • Service Provider: A vetted individual or entity offering services.
  • Distributor: A business sourcing services through our Platform.